Xbox Live General Manager responds to security concerns
Yesterday was ‘Safer internet Day’ so it seemed the perfect oppotunity for Xbox Live General Manager Alex Garden to post a letter responding to the recent security concerns related to Xbox Live.
He made it clear that rather than Microsoft or Xbox being hacked, the problems were related to things like social engineering, phishing & keylogging software.
While we here at Xbox have no evidence of a security breach in the Xbox LIVE service, that is of little comfort to our members whose accounts have been compromised by malicious and illegal attacks.
Garden went on to recommend personal security measures to help protect yourself such as including adding additional verification methods to your account “and reducing the amount of personal information shared online or through social networks.” This will help Microsoft in their investigations to restore accounts and issue refunds.
“We still have a few cases that are taking longer to fully recover and some refunds are still being processed but we’re making great strides. We hope our customers are experiencing the improvements firsthand.”
The full letter can be read here.
Now would be a good time to go and tighten up that password.